How to Keep Customers Happy | Sales Management Skills
Why is this important? If your customers are happy with you and the services that you provided, they will remain loyal and keep buying...
The Importance of Active Listening | Effective Listening Skills Training | Sales Training Philippine
Active listening means showing the person who is speaking to you that he or she has your full attention. Remove Distractions In order to...
Dealing Positively with Customer Complaints | Customer Sales Service Training | Customer Service Tra
What is a complaint? A complaint is an expression of customer dissatisfaction. It can be easy to drive customers away if their complaints...
Excellent Customer Service | Show You Care
Care is the essence of all relationships with customers. Convince customers that you care for them by demonstrating care. Nothing...
Customer Service Excellence Training | Say Something (Create Small Talk)
Initiate the relationship with ten words. Choose something to say. If you can’t find ten words for a customer, that customer won’t come...
Improve Your Customer Service | Practice Good Manners
Ensure that the manner in which you serve a customer is good. “Teaching your grandmother how to suck eggs” is not exactly good manners....
Customer Care Service Training | Personalize Interactions
Add a personal note to every interaction with a customer. Too much customer service is impersonal. The standard letter issued by a...
Customer Service Training Program | Observe Customers
Observe to serve and thus reserve your best for each customer. By observing we learn what is going on and become sensitive to the nuances...
Good Customer Service Skills | Minimize Wait Times
Why make customers wait when most businesses are just waiting to steal your customers? If you see customers waiting today, drop...
What Is Customer Service | MAKE POSITIVE CHOICES
Every day there are an infinite number of customer service options. Always choose the positive. Tony Chua was sitting in his favorite...
Customer Service Skills | Customer Care | Make Customers Feel Special
Convert the ordinary into the extraordinary. Do something special for a customer today. Five extra words such as “Really nice to see you”...
Excellent Customer Service Courses | Make A Difference (Be A Little M.A.D.)
If you don’t make a difference you will be the same as everyone else. Be interesting instead. When you are the same as everyone else the...
Customer Service Strategy | Give Customers The Benefit Of The Doubt
Don’t treat customers like criminals. When Richard Lee, a senior citizen, returned a damaged new blouse to the department store where it...
Customer Service Training | Get The First Five Seconds Right
Ensure that a customer’s first impression of you is positive. The first impression should never be the last impression. The little things...
Customer Relations Service Skills | FOLLOW UP
The end of the transaction is not the end of the relationship. Follow up with customers. Too often customers buy something and that is...
