Good Customer Service Skills | DELIVER AS AGREED
If you can’t deliver what customers want, all the rest is fluff. Ensure that you deliver according to your agreement with each customer....
Customer Service Skills Training in Malaysia | Create Great Memories For Customers
Anyone who is world-class is memorable. Be memorable! Who has a great memory of you? Human beings are storytellers. Ever since the year...
Quality Customer Service #1 in Asia | Be Totally Honest And Open
Tell the truth at all times and let customers know what is going on. One of the most common complaints from customers is that they feel...
Good Customer Service | BE HOSPITABLE
If you believe in friendly service, behave toward customers in the way you behave toward your friends. Hospitality embraces a warm and...
Effective Customer Service | BE GENEROUS WITH CUSTOMERS
Find a way of showing your generosity to the next customer you meet. In 2003 Happy Computers won the Management Today award for providing...
Excellent Customer Service in Malaysia | BE FLEXIBLE
Be prepared to break the rules and bend the system in favor of customers. While on assignment abroad Sharon Tan, a trainer with a...
Customer Service Training | BE CURIOUS
Be curious about all the little things you can do to make a big difference in the service you provide. The founder of Dell Computers,...
Excellence Customer Service | Answer Calls Quickly
Pick up that ringing phone now. Never allow any phone to ring for longer than five seconds. A five-second telephone response received...
