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TRAINING : EXCELLENCE CUSTOMER SERVICE

DATE : 24 & 25 JULY 2019

VENUE : ZOOM / STA TRAINING CENTRE

“How to Deliver Exceptional Customer Service”

Objective Outcome:-

As it has been proven many times that great customer service experiences are critical in maintaining customer loyalty and satisfaction. Customer service will make or break your company. In fact, businesses lose millions of dollars due to poor customer service. Of course, the product or service provided also matters. The best combination is to have excellent customer service for an exceptional product. However, customer service is so important that even a superior product accompanied by poor customer service will often fail in the long run. The hard truth is that people will look for alternatives that are delivered in a professional and appealing manner.


While a variety of factors go into creating a successful business, customer service is of center-stage. All indicators show that no company can afford the negative effects of poor customer service. To ensure that your customers keep returning over the years. Here we have a special customer service training program that every employees need to learn of great customer service which is critical in maintaining customer relationship and satisfaction.


Offering customer service training to your employees doesn’t just add-value for the customer; it can drive sales and give you a strong competitive advantage over your competitors. This is why it is imperative that businesses invest in quality customer service training.

Who Should Attend?

This course is ideal for anyone seeking training in customer service and customer care. Those who are in customer facing or customer support roles, who want to develop their customer service skills and behaviours.

 

Our customer service training is always aligned to the most frequent method of communication used to connect with your customers e.g. face to face, telephone, email.

 

Our customer service skills training is specifically designed to develop the participants’ skills and behaviours to offer exceptional customer care. It also empowers participants to provide effective solutions to customer facing problems, when they arise.

Platform of Training:

 ZOOM or Face-To-Face.

Sales Transformation Asia Training Centre & Training Facilities

Our STA Training Centre is One of Malaysia Leading Corporate Training Facilities. Our focus and objective is to enable our customers to connect, network and learn effectively with our training facilities. Flexible training rooms were designed to accommodate trainings, coaching sessions, meetings, seminars and workshops.

Training Rooms | Meeting Rooms | Seminar Rooms | Workshop Rooms | Conference Rooms
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Phenomenal View & Relaxing Cafeteria & Reading Area

We also provide a fully equipped cafeteria with free flows of coffee and tea. Refreshments and meals will also be provided for all workshops conducted in the STA Training Centre. The evening view of the cafeteria is exceptional and the reading area is relaxing for participants to reflect what they have learned.

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Welcoming Reception & Free Parking

Our welcoming reception will always welcome you with open arms! We have also dedicated ample of parking lots for all our participants to park for FREE during the course of the workshops conducted in STA Training Centre.

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To learn how we can help you to transform your organisation’s business strategy into sales success reality, kindly call us today on +603 8011 8859 or email us at jane@sales-transformation-asia.com

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We are HRDF Registered Training Company

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+603-8314 3388

CONTACT US

Over the phone or online

+603 8011 8859

Regional Office, Level 3, Wisma Suria, Jalan Teknokrat 6, Cyber 5, 63000, Cyberjaya, Selangor, Malaysia.

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